Privacy Policy

Last updated: 1 January 2025

AnimePPL (hereinafter referred to as "the Company", "we") takes the privacy of our customers very seriously. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website (animeppl.com), in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. Personal Data Collected

We may collect your personal data when you perform the following actions on our website:

Creating an account or logging in
Placing orders and making payments
Subscribing to newsletters
Contacting customer service

The categories of data collected include (but are not limited to): name, contact number, email address, delivery address, payment information (processed with encryption), and browsing history.

2. Purposes of Using Personal Data

Processing and fulfilling your orders
Arranging deliveries and providing after-sales service
Sending order confirmations and update notifications
Responding to your enquiries and complaints
Sending promotional information and offers with your consent
Improving our website functionality and user experience
Complying with applicable laws and regulations

3. Data Security

The Company adopts reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All payment data is transmitted using SSL encryption and processed by PCI DSS-compliant third-party payment platforms.

4. Disclosure of Data

The Company will not disclose your personal data to third parties except in the following circumstances:

Logistics partners providing delivery services (limited to data necessary for order fulfilment)
Financial institutions and payment platforms processing payments
Lawful requests from legal or regulatory authorities
Where you have given explicit consent

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to record your browsing preferences, shopping cart contents, and login status. You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain website functions.

6. Your Rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to:

Access the personal data held by the Company
Request correction of inaccurate personal data
Request deletion of your account and related data (except where retention is required by law)
Withdraw consent to receive promotional information

To exercise these rights, please email support@animeppl.com.

7. Amendments to This Policy

The Company reserves the right to amend this Privacy Policy at any time. Updated versions will be published on this page with a revised date. We recommend checking this page regularly for the latest terms.